Refund Policy

We want you to love your map. Because every Somewhere for Two map is custom-made from the personal birth details you provide, please read this policy carefully before you order.

Custom, Made-to-Order Products

Each map is individually created for you and your partner and delivered as a digital product, usually within hours of your order. For that reason, and consistent with how custom and digital goods are typically treated, all sales are final once your map has been delivered.

When We Will Make It Right

We stand behind our work. We will happily correct or, where appropriate, refund your order in these situations:

• We made a mistake. If your map contains an error caused by us (for example, we mis-entered the birth details you correctly provided), we will fix it at no charge, or refund you if we cannot.
• You never received it. If your map was not delivered and we are unable to deliver it, you are entitled to a full refund.

What Is Not Refundable

• Maps that have already been delivered and are accurate to the details you provided.
• Errors caused by inaccurate or incomplete birth information that you submitted. If you gave us the wrong birth time or place, we are glad to create a corrected version, which may involve a fee.
• Dissatisfaction based on the interpretive or symbolic nature of astrocartography. As noted in our Terms, our maps are for inspiration and delight and are not predictions or professional advice.
• Dissatisfaction with which specific places did or did not appear in your map. The locations are determined by your birth details and the underlying calculations, cannot be chosen to order, and are not guaranteed to include or exclude any particular place.

Revisions

Made right, or we’ll make it right. If we missed a birth detail you gave us, made a calculation error, or the file itself has a problem, just reach out and we’ll correct it at no charge. Every map is reviewed before it reaches you. Because your places come from your real birth data, and astrocartography is interpretive by nature (see our Terms), we can’t offer open-ended reinterpretation, but we’ll always fix a genuine mistake.

How to Reach Us

For any refund request or question, email hello@somewherefortwo.com with your order details, and we will respond promptly.